Frequently asked questions


1. Do you offer business/corporate accounts?

Yes we do. We offer a variety of different services for businesses and other organisations - ranging from Employee/Member Discounts to Customer Apology Schemes. For more information please email or call


2. I would like to make a complaint, how can I do this?

We take great care to ensure all flowers and gifts leave us in peak condition. If you are in any way disappointed with our service please contact our customer services by telephone on 01415521111 or email us at info@glasgowfruitmarket.co.uk We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.


3. Can I be removed from your mailing list?

If you wish to be removed from our postal mailing list, please email info@glasgowfruitmarket.co.uk


4. Where can you deliver to?

We can deliver to any postal address in Glasgow and surrounding area’s
exceptions can be made is you call or email info@glasgowfruitmarket.co.uk


5. How much does delivery cost?

All our flower and Fresh produce include delivery in the price . You can choose to upgrade to express delivery which will guarantee delivery on the day within 3 hours


6. Can you deliver same day?

Yes


7. Can I specify a time for delivery?

Yes, within a 3 hour period


8. What if the recipient is out at the time of delivery?

If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. You can request that your gift be left in a safe place or with a neighbour, however this is at the discretion of the delivery driver and cannot be guaranteed.


9. Do you deliver to hospitals?

Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers and Fruit to be delivered to the wards. Items will usually be delivered to the hospital's mailing room and distributed internally from there.


10. How can I check my item has been delivered?

Unfortunately the standard delivery option does not allow for us to track the delivery status of items. But you can call or email for updates


11. Do I have to create an account with you?

No, we have a 'Just Checkout' service where you can place an order without registering with us. If you wish to store delivery addresses and view your order history then you will need to create an account with us.


12. Has my order been successful?

If your order is successful you will receive an automated email from GlasgowFruitMarket containing your order number and confirming the order details.


13. How do I cancel or amend my order?

Please contact us as soon as possible via email or telephone if you wish to cancel or amend an order. Unfortunately you cannot do this via your account online.


14. Are your free milk chocolates suitable for vegetarians, celiacs and people with nut allergies?

Our milk chocolates are suitable for vegetarians and are gluten free. They do not contain nuts, but are produced in a factory which handles nut products. They contain milk and soya


15. Which cards do you accept?

We can accept most credit/debit cards from around the world


16. Can I pay with PayPal?

Yes, we accept payment by PayPal. Just proceed to the checkout as normal and choose the PayPal option when asked to select a card type for payment.